FAQ

Problem #1:

I selected a video in the play video list and clicked on the play icon. I get the error: “Sorry! You cannot play this video. ANT+ receiver stick is not connected. Please connect and try again”.

Solution:

1. Is the USB ANT Stick connected to the computer USB port?

2. You may have a background fitness device application running on your computer (i.e., Garmin ANT Agent™). You must disable
this while using Virtual Runner. In the system tray on the bottom right of the Windows status bar, right click on the fitness device icon
and choose “exit”. Note that you can enable this application upon completion of your use of Virtual Runner.

3. If you are using Window XP or Windows Vista, you need to make sure that you have . Net Framework 3.5 SP1 installed on your machine.
Link to download: http://www.microsoft.com/download/en/details.aspx?id=25150

Problem #2:

I selected a video in the play video list and clicked on the play icon. The video does not play.

Solution:

1. Are all files for the video copied to the hard drive, and the video repository is set to a folder on the hard drive? Note that Virtual Runner
does not play videos directly from the DVD drive.

2. Is the video open in a different video player like Windows Media Player? Close the video in the other video player.

3. Contact Virtual Runner if you get a blank screen.

Problem #3:

No Videos are listed in the “Play Video List”

Solution:

1. Did you copy the Virtual Runner videos from the zip file to the computer hard drive? Make sure you copy all of the files from
each zip file to the hard drive folder that you are using for the Video Repository. The video repository folder must be a sub-folder
on the hard drive. For example: C:\Program Files\Outside Interactive Visual Software Solutions, LLC\Virtual Runner\Videos.

2. Log in as “Primary User (admin)” and display the settings screen. Confirm that the video repository folder
is the correct location that you copied the videos to.

3. If you copied videos to the computer hard drive while logged into Virtual Runner, you will need to log out of Virtual Runner
and log back in, in order for Virtual Runner to pick up the new changes.

Problem #4:

I selected a video in the play video list and clicked on the play icon. The video plays for 2 seconds and then pauses.

Solution:

1. Make sure that the foot pod you are using is ANT+ compatible. Visit http://www.thisisant.com/directory
for a list of compatible products.

2. Are you wearing the footpod device on your running shoe? It needs to be fastened securely to the shoe laces.
The arrow on the footpod should point to your toes.

3. Are you running on the treadmill? The video only plays while you are running. Note that it may take 4 or 5 steps
before the footpod begins transmitting data to the computer.

4. Are you running within range of the computer? The range for the footpod device is 3 meters (approximately 9 feet).

5. Is the ANT Stick properly inserted into the computer USB port?

6. Replace the battery in the foot pod.

Problem #5:

I am wearing a heart rate monitor but I do not see my heart rate displayed.

Solution:

1. Make sure that the foot pod you are using is ANT+ compatible. Visit http://www.thisisant.com/directory
for a list of compatible products.

2. Make sure that the heart rate monitor is worn directly on your skin, just below the breast plate.

3. Wet both electrodes on the back of the heart rate monitor to create a good connection.

4. Are you within range of the computer? The range for the heart rate monitor is 3 meters (approximately 9 feet).

5. Are you playing the video in full screen mode? The heart rate is only displayed in the video when playing
in full screen mode. It is displayed in the 2nd item from the left on the overlay dashboard at the top of the video.

6. Wear cotton shirts. Synthetic shirts can create static electricity that interferes with the heart rate signal.

7. Do not run too close to the TV. Electro-magnetic fields like those generated by TV’s can cause interference.

8. Replace the battery in the heart rate monitor.

Problem #1:

Can I use my Windows version of the Virtual Runner videos on the iPad Virtual Runner app?

Solution:

No. The Windows version are in a different format and are twice as large and would take twice as long to download.

Problem #2:

I cannot get the footpod to work.

Solution:

If you are having trouble getting the footpod to connect to the ANT+ setup screen, be sure that you are running with
the footpod attached to your shoe laces for a few minutes. Or you can shake it in your hands. If it still does not work,
then we recommend replacing the footpod battery with a new CR2032 battery.

Problem #3:

How do I mute the audio?

Solution:

You can toggle the audio to mute in the Virtual Runner app by tapping on the speaker icon on the top right of the app.
The iPad also mutes the app’s audio with the ringer switch that is located next to the up/down audio buttons on the side of the iPad.

Problem #4:

I am having trouble downloading videos to the ipad.

Solution:

If you are having trouble downloading a video directly to the iPad, then we recommend that you download your video directly
to your PC or laptop from your account at https://outsideinteractive.mydigitalfiles.com/. This should be faster. For large videos,
we recommend downloading overnight when internet traffic will be low. Once the video is downloaded to your computer,
follow the steps at this link to copy the video to the iPad using iTunes: https://outsideinteractive.mydigitalfiles.com/helpitunes

Problem #5:

How much space do I need to install a video?

Solution:

You need free disk space that is 2 times the size of the video that you want to install. After installing or deleting videos,
it is recommended that you click “Reclaim disk space” on the “Video Library” screen.

Problem #6:

How big are the videos?

Solution:

The Bali video is 3GB and 11.75 miles long
The Evening Run Through the Endless Forest is 2.3 GB and 9 miles long.
The Sunrise Run in Australia is 1.78 GB and 7 miles long.
The Run Along the Great Barrier Reef is 1.8GB and 7 miles long.
The 5k videos are approximately 800MB.
The 10k videos are approximately 1.5GB.
The Falmouth Road Race is 1.8GB and 7 miles long.
The Charles River Summertime Run is 1.8GB and 7 miles long.
The Hopkinton To Boston Part 1 is 1.2GB, Parts is 1.9GB, Part 3 is 2.1GB, and Part 4 is 1.3GB

If you are running low on disk space and need to fit as many videos as possible, then we recommend installing the largest
videos first and then the shorter ones.

Problem #7:

How do I get my videos back after I upgrade to a new version of Virtual Runner, or after I uninstall
and reinstall Virtual Runner on my iPad?

Solution:

Go to the Virtual Runner in-app store and click purchase on all of your previously purchased videos.
Apple will not charge you and your videos will appear in your video library page “Available to Download” list.

Coming Soon….

Windows

Problem #1:

I selected a video in the play video list and clicked on the play icon. I get the error: “Sorry! You cannot play this video. ANT+ receiver stick is not connected. Please connect and try again”.

Solution:

1. Is the USB ANT Stick connected to the computer USB port?

2. You may have a background fitness device application running on your computer (i.e., Garmin ANT Agent™). You must disable
this while using Virtual Runner. In the system tray on the bottom right of the Windows status bar, right click on the fitness device icon
and choose “exit”. Note that you can enable this application upon completion of your use of Virtual Runner.

3. If you are using Window XP or Windows Vista, you need to make sure that you have . Net Framework 3.5 SP1 installed on your machine.
Link to download: http://www.microsoft.com/download/en/details.aspx?id=25150

Problem #2:

I selected a video in the play video list and clicked on the play icon. The video does not play.

Solution:

1. Are all files for the video copied to the hard drive, and the video repository is set to a folder on the hard drive? Note that Virtual Runner
does not play videos directly from the DVD drive.

2. Is the video open in a different video player like Windows Media Player? Close the video in the other video player.

3. Contact Virtual Runner if you get a blank screen.

Problem #3:

No Videos are listed in the “Play Video List”

Solution:

1. Did you copy the Virtual Runner videos from the zip file to the computer hard drive? Make sure you copy all of the files from
each zip file to the hard drive folder that you are using for the Video Repository. The video repository folder must be a sub-folder
on the hard drive. For example: C:\Program Files\Outside Interactive Visual Software Solutions, LLC\Virtual Runner\Videos.

2. Log in as “Primary User (admin)” and display the settings screen. Confirm that the video repository folder
is the correct location that you copied the videos to.

3. If you copied videos to the computer hard drive while logged into Virtual Runner, you will need to log out of Virtual Runner
and log back in, in order for Virtual Runner to pick up the new changes.

Problem #4:

I selected a video in the play video list and clicked on the play icon. The video plays for 2 seconds and then pauses.

Solution:

1. Make sure that the foot pod you are using is ANT+ compatible. Visit http://www.thisisant.com/directory
for a list of compatible products.

2. Are you wearing the footpod device on your running shoe? It needs to be fastened securely to the shoe laces.
The arrow on the footpod should point to your toes.

3. Are you running on the treadmill? The video only plays while you are running. Note that it may take 4 or 5 steps
before the footpod begins transmitting data to the computer.

4. Are you running within range of the computer? The range for the footpod device is 3 meters (approximately 9 feet).

5. Is the ANT Stick properly inserted into the computer USB port?

6. Replace the battery in the foot pod.

Problem #5:

I am wearing a heart rate monitor but I do not see my heart rate displayed.

Solution:

1. Make sure that the foot pod you are using is ANT+ compatible. Visit http://www.thisisant.com/directory
for a list of compatible products.

2. Make sure that the heart rate monitor is worn directly on your skin, just below the breast plate.

3. Wet both electrodes on the back of the heart rate monitor to create a good connection.

4. Are you within range of the computer? The range for the heart rate monitor is 3 meters (approximately 9 feet).

5. Are you playing the video in full screen mode? The heart rate is only displayed in the video when playing
in full screen mode. It is displayed in the 2nd item from the left on the overlay dashboard at the top of the video.

6. Wear cotton shirts. Synthetic shirts can create static electricity that interferes with the heart rate signal.

7. Do not run too close to the TV. Electro-magnetic fields like those generated by TV’s can cause interference.

8. Replace the battery in the heart rate monitor.

iOS

Problem #1:

Can I use my Windows version of the Virtual Runner videos on the iPad Virtual Runner app?

Solution:

No. The Windows version are in a different format and are twice as large and would take twice as long to download.

Problem #2:

I cannot get the footpod to work.

Solution:

If you are having trouble getting the footpod to connect to the ANT+ setup screen, be sure that you are running with
the footpod attached to your shoe laces for a few minutes. Or you can shake it in your hands. If it still does not work,
then we recommend replacing the footpod battery with a new CR2032 battery.

Problem #3:

How do I mute the audio?

Solution:

You can toggle the audio to mute in the Virtual Runner app by tapping on the speaker icon on the top right of the app.
The iPad also mutes the app’s audio with the ringer switch that is located next to the up/down audio buttons on the side of the iPad.

Problem #4:

I am having trouble downloading videos to the ipad.

Solution:

If you are having trouble downloading a video directly to the iPad, then we recommend that you download your video directly
to your PC or laptop from your account at https://outsideinteractive.mydigitalfiles.com/. This should be faster. For large videos,
we recommend downloading overnight when internet traffic will be low. Once the video is downloaded to your computer,
follow the steps at this link to copy the video to the iPad using iTunes: https://outsideinteractive.mydigitalfiles.com/helpitunes

Problem #5:

How much space do I need to install a video?

Solution:

You need free disk space that is 2 times the size of the video that you want to install. After installing or deleting videos,
it is recommended that you click “Reclaim disk space” on the “Video Library” screen.

Problem #6:

How big are the videos?

Solution:

The Bali video is 3GB and 11.75 miles long
The Evening Run Through the Endless Forest is 2.3 GB and 9 miles long.
The Sunrise Run in Australia is 1.78 GB and 7 miles long.
The Run Along the Great Barrier Reef is 1.8GB and 7 miles long.
The 5k videos are approximately 800MB.
The 10k videos are approximately 1.5GB.
The Falmouth Road Race is 1.8GB and 7 miles long.
The Charles River Summertime Run is 1.8GB and 7 miles long.
The Hopkinton To Boston Part 1 is 1.2GB, Parts is 1.9GB, Part 3 is 2.1GB, and Part 4 is 1.3GB

If you are running low on disk space and need to fit as many videos as possible, then we recommend installing the largest
videos first and then the shorter ones.

Problem #7:

How do I get my videos back after I upgrade to a new version of Virtual Runner, or after I uninstall
and reinstall Virtual Runner on my iPad?

Solution:

Go to the Virtual Runner in-app store and click purchase on all of your previously purchased videos.
Apple will not charge you and your videos will appear in your video library page “Available to Download” list.

Andriod

Coming Soon…